The Value of Customer Service


Here at DBS Health Information, customer satisfaction is our main focus.  Our Mission Statement reads: DBS is a Northwest family-owned company, dedicated to promoting the highest quality of life for those we serve, by providing unparalleled service to the healthcare industry. We strive to be the best ROI service in the industry. We provide an employment opportunity that offers great benefits, outstanding support and a family atmosphere that cares for the employees.We are the best at customer service and desire to offer impeccable service to all medical facilities in the Northwest. We like to be that little ray of sunshine in the departments we serve.  Promoting the highest quality of […]

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Who is your Personal Representative?

Personal Representatives There has been lots of conversation the past couple of years as to WHO can act as the patients personal representative.  Is the person who the patient authorizes to receive copies of their health information their “personal representative”?  Not according to the U.S. Department of Health & Human Services. The Health Information Technology for Economic and Clinical Health (HITECH) Act, enacted as part of the American Recovery and Reinvestment Act of 2009, was signed into law on February 17, 2009, to promote the adoption and meaningful use of health information technology. The Code of Federal Regulations is the codification of the general and permanent rules and regulations (sometimes called administrative […]

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DBS is the leading provider of Release of Information services in the Northwest! We have been establishing “Best Practices” in the industry since 1986 and are truly the best professional service you can work with in meeting the standard benchmarks for compliance. We know what we are doing, we know how to do it well and we are interested in transforming your department. Contact us TODAY! WHAT IS RELEASE OF INFORMATION? AHIMA posted a great article explaining it all: “Exchange of health information is an essential function to the provision of high-quality and cost-effective healthcare. The information should be complete and timely for its intended purpose. While this sounds straightforward, […]

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